Returns

No returns are accepted for changes of size or design

All rights to claim with regard to the amount received expire after 4 days from reception and after 30 days for cases of faults or hidden defects. The image of the towel appearing on the website is for guidance only, as the colours differ in tone depending on the computer screen used. All goods returns must be authorised by TUVA Towel Barcelona. The towels must be in a perfect state, and must not have been washed or used. If the returned product fails to meet these requirements, it will be returned to you along with all corresponding delivery expenses.

Return procedure

Complete the contact form appearing on our website, clearly giving the reason for the return, the invoice and order numbers and the date on which it was placed.

If everything is correct, we will contact you to inform you that we will go ahead with returning and product will be collected from your address at no extra cost. We will not pay the expenses if the customer sends us the material unilaterally and without our authorisation.

When the return is caused by a fault in production, we will replace the towel with a new one of equivalent or higher category. In no case will we return the amount effectively paid.

TUVA Towel Barcelona
+34 937 937 677

MANUFACTURAS ARPE, S.L.

Offices: C/Roca Rellotgers, 1
Warehouse: C/Can Victoriano, 12
Pol. Ind. Torrent d'en Puig
08358 - Arenys de Munt (Barcelona)

E-mail: info@arpe.es
Phone number: (+34) 937 937 677

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